Education and prevention
The Ethics Officer provides information and guidance to hearing professionals (audiologists and audiometrists) and members of the public. When needed, the Ethics Officer seeks input from the HPCCB Board when providing information and guidance.
The Ethics Officer may connect clients of hearing services with an advocate to support them in having their hearing needs met.
Complaints handling
The Complaints Management and Resolution Procedure by-law and related policies and procedures guide how we handle complaints.
Wherever possible, the Ethics Officer handles complaints informally through dialogue between the complainant, respondent and any other involved parties, with input from the HPCCB Board when needed.
However, it may be necessary for an HPCCB to proceed with mediation or a formal investigation and hearing according to the Complaints Management and Resolution Procedure by-law.
At any stage in the complaints handling process, the HPCCB may refer a complaint to another complaints handling entity or law enforcement agency for consideration.
The HPCCB Board may then make recommendations to the relevant professional body/ies (Audiology Autralia or the Australian College of Audiology (ACAud) Inc. HAASA Board regarding any appropriate sanctions.