The Code of Conduct for audiologists and audiometrists sets the professional and ethical standards that members and/or clinically certified audiologists and audiometrists must meet.
The HPCCB promotes ethical and professional hearing services through ensuring the Complaints Management and Resolution Procedure and related policies and procedures are adhered to in the handling of complaints.
The Ethics Officer provides information and guidance to hearing professionals (audiologists and audiometrists) and members of the public. When needed, the Ethics Officer seeks input from the HPCCB Board when providing information and guidance.
Wherever possible, the Ethics Officer handles complaints informally through dialogue between the complainant, respondent and any other involved parties, with input from the HPCCB Board when needed. However, it may be necessary for an HPCCB to proceed with mediation or a formal investigation and hearing according to the Complaints Management and Resolution Procedure. The HPCCB Board may then make recommendations to the relevant AudA or ACAud Inc. HAASA Board regarding any appropriate sanctions.